Your Financial Protection

Book your adventure holiday with confidence

Safeguarding your adventure holiday is important to us. We adhere to strict industry standards so you can be sure your adventure holiday is secure and fully protected.

Association of Independent Tour Operators (AITO)

Tucan Travel is a member of the Association of Independent Tour Operators (AITO). The association is an alliance of around 150 companies dedicated to the provision of quality products, high standards of personal service and customer satisfaction.

The association also offers an independant dispute settlement service for customers. You can read the Charter that Tucan Travel must adhere to here or visit the AITO website at www.aito.co.uk.

Association of Bonded Travel Organisers Trust Ltd (ABTOT)

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under ABTOT Combined and The Package Travel and Linked Travel Arrangements Regulations 2018 for Tucan Travel, ATOL number 6855, and in the event of their insolvency, protection is provided for the following:

1. non-flight Packages;

2. flight inclusive Packages that commence outside of the EU, which are sold to customers outside of the EU; and.

3. flight inclusive Packages, flight only and linked travel arrangements (LTAs ) sold as a principal under ABTOT Combined.

ABTOT Combined cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made outside the EU are only protected by ABTOT when purchased directly with Tucan Travel.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on +44 1702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access the The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/contents

Air Travel Organiser's Licence (ATOL)

All the flights and flight inclusive holidays on this website are financially protected either by ABTOT Combined or the ATOL scheme. When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate

 

AFTA Travel Accreditation Scheme (ATAS)

Tucan Travel is a member of ATAS (AFTA Travel Accreditation Scheme) which is administered by the Australian Federation of Travel Agents (AFTA). ATAS travel agents have met strict standards and criteria in order to become nationally accredited. Their accreditation means they are the best in the industry, financially viable, credible, well trained & professional businesses. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent. See www.atas.com.au for more information.

ACTA

Tucan Travel is a member of the the Association of Canadian Travel Agencies (ACTA), a non-profit, membership based organization representing the retail travel sector of Canada's tourism industry. They provide advice and assistance for Canadian travellers who book with their members.

TICO

Tucan Travel is a member of the the Travel Industry Council of Ontatio (TICO), a non-profit organisation responsible for enforcing the Ontario Travel Industry Act, 2002 and Ontario Regulation 26/05. Tucan Travel's membership numbers are TICO #50022689/50022690

Association of British Travel Agents (ABTA)

From the moment you book with an Association of British Travel Agents Member they're there to give you advice and assistance. They can also explain how to protect your travel arrangements, so you don't lose out if your service provider fails financially, and they can help in the unlikely event that things go wrong.

For further information, visit the ABTA website at www.abta.com

Australia and New Zealand Bookings

All components purchased through Tucan Travel's Australia office are protected by a client trust account where monies are held until your departure, or the full cost of your services have been paid for by us. This relates mainly to bookings from Australia and New Zealand.