Association of Independent Tour Operators (AITO)

Tucan Travel is a member of the Association of Independent Tour Operators (AITO). The association is an alliance of around 150 companies dedicated to the provision of quality products, high standards of personal service and customer satisfaction.

The association also offers an independant dispute settlement service for customers. You can read the Charter that Tucan Travel must adhere to here.

Association of Bonded Travel Organiser's Trust Ltd (ABTOT)

The Association of Bonded Travel Organiser's Trust Limited (ABTOT) provides financial protection under it's ATOL Franchise and The Package Travel and Linked Travel Arrangements Regulations 2018 for Tucan Travel, ABTOT number 5209, ATOL number 6855, and in the event of their insolvency, protection is provided for the following:

1. non-flight packages;

2. flight inclusive packages that commence outside of the EEA, which are sold to customers outside of the EEA; and

3. flight inclusive packages, flight only and linked travel arrangements (LTAs) sold as a principal under the ABTOT ATOL Franchise.

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if you are abroad. Please note that bookings made by customers outside the EEA are only protected by ABTOT when purchased directly with Tucan Travel.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call ABTOT's 24/7 helpline on +44 1702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here:

Air Travel Organiser's Licence (ATOL)

All the flights and flight inclusive holidays on this website are financially protected either by ABTOT or the ATOL scheme.  When you pay for something protected by the ATOL scheme you will be supplied with an ATOL Certificate.  Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate or click here.

Association of British Travel Agents (ABTA)

From the moment you book with an Association of British Travel Agents Member they're there to give you advice and assistance. They can also explain how to protect your travel arrangements, so you don't lose out if your service provider fails financially, and they can help in the unlikely event that things go wrong. For further information, visit the ABTA website here. 

AFTA Travel Accreditation Scheme (ATAS)

Tucan Travel is a member of ATAS (AFTA Travel Accreditation Scheme) which is administered by the Australian Federation of Travel Agents (AFTA). ATAS travel agents have met strict standards and criteria in order to become nationally accredited. Their accreditation means they are the best in the industry, financially viable, credible, well trained & professional businesses. This means you can book your travel knowing you’re in the safe hands of a trusted and reputable travel agent. See the website here. for more information

Australia and New Zealand Bookings

All components purchased through Tucan Travel's Australia office are protected by a client trust account where monies are held until your departure, or the full cost of your services have been paid for by us. This relates mainly to bookings from Australia and New Zealand.